Got a query? Browse our help centre for advice
How long do deliveries take?
Once your payment details have been verified and approved, we will ship your order using the service you have selected. Please enter your postal code in the checkout to obtain a shipping quote and a delivery date estimate.
Are my payments secure?
We take security very seriously and our payment process uses the most advanced coding methods.
Can I send a message or card along with a wine gift?
Please use the gift note option in the checkout page and if you need any further help contact our customer service team.
Is there a minimum purchase on 8wines.com?
There is no minimum order.
How can I check on an order status and delivery?
You will receive a tracking number by email once your order has been shipped. You can regularly check the status of your order via the link in the email.
How do I redeem a promotional code?
Once you are ready to check out, your code can be entered in the “Discount codes” section, below your Shopping Cart order.
Where does 8wines.com ship wine?
We ship worldwide. Please note that for deliveries outside the EU and UK, it is the sole responsibility of the customer to confirm that the wine can be imported into the country of delivery, and to pay all local customs duties and taxes associated with...
How much do you charge for shipping?
Shipping costs are calculated based on the weight and destination of your order. All shipments are processed by UPS. Please enter your postal code in the checkout to get a shipping quote and a delivery date estimate.
How does shipping to the UK work after Brexit?
8Wines collects VAT and UK wine duty at the time of purchase, and our customers do not have to do or pay anything extra when receiving the wines.
How do I edit my profile: addresses, credit cards, etc?
You can manage your personal information, including your email address, password, billing information or email preferences at any time. To access your account, click on "Account", enter your login and password, and then select the area you wish to update/edit.
How secure is the information I provide to 8wines.com?
Which payment methods do you accept?
8wines accepts American Express, Visa, MasterCard, Maestro, PayPal, Apple Pay, SEPA, and bank transfers. All credit card orders require 3DS authorisation.
How do I contact customer service?
Simply complete the form in the “Contact Us” section and click “Send” to submit an enquiry. You can also reach us using the chat in the lower-right corner of every page, as well as by phone and at [email protected]
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